We exist to solve the right problem — and deliver results that prove it.

Sebastian Marin

General Manager Delivery Operations

Sebastian Marin is an operations and customer experience leader with more than 16 years of experience in BPO, Contact Center, shared services, and operational management environments. As General Manager of Delivery Operations at NVC, he oversees operational delivery, client experience, workforce performance, and strategic execution across multiple service lines and client accounts. His leadership focuses on building scalable operational structures, strengthening organizational culture, improving accountability, and driving innovation through technology and AI-enabled solutions.

Katherine Gonzalez

Director of Workforce Engagement & Wellness

Human Resources and workforce engagement professional with experience in employee support, talent development, organizational culture, and HR process improvement. As Director of Workforce Engagement & Wellness at NVC, Katherine leads initiatives focused on employee satisfaction, workplace culture, engagement, and people-centered development strategies that support organizational performance and long-term team success. She is passionate about creating positive workplace environments that strengthen collaboration, communication, and employee wellbeing.

Paula Castiblanco

Director of AI & Automation

Experienced business transformation leader specializing in Artificial Intelligence, automation, and operational optimization. With a strong background in finance, accounting, and business operations, Paula helps organizations modernize processes, improve efficiency, and drive scalable growth through intelligent technology solutions. As Director of AI & Automation at NVC, she leads initiatives focused on integrating AI into core business operations to streamline workflows, enhance decision-making, and deliver measurable business impact through practical and scalable solutions.

Juan Bayona

Head of AI Governance Board & AI Ops Lead

Technology and AI operations leader with more than a decade of experience building and delivering products across multiple industries. As Head of the AI Governance Board and AI Ops Lead at NVC, Juan David leads the governance frameworks, operational standards, and strategic initiatives that guide responsible and scalable AI adoption across the organization and its client portfolio.

With a strong background in product management and agile delivery, he specializes in aligning AI initiatives with business operations, operational efficiency, and measurable business value, while supporting organizations through technology-driven transformation.

Rody Villareal

Controller of Accounting and Finance

Certified Public Accountant with more than 15 years of experience leading financial reporting, audit operations, and financial oversight within complex multi-company environments. With a strong background at firms such as Deloitte & Touche, Rody specializes in IFRS and US GAAP financial reporting, corporate cash flow management, and strategic financial operations. As Executive Controller of Finance at NVC, he provides financial leadership focused on integrity, operational efficiency, and sustainable business growth.

David Cruz

Director of IT & Cybersecurity

Versatile IT and cybersecurity leader with expertise in infrastructure management, technical operations, and enterprise security strategy. As Director of IT & Cybersecurity at NVC, David oversees the organization’s technology infrastructure, cybersecurity operations, system monitoring, and security protection layers to ensure business continuity and operational resilience. He is experienced in incident response, Microsoft security technologies, risk management, and cross-functional IT support, while driving continuous improvement across technology and security operations.