Using Baseline Insights™, we identified a critical process inefficiency that had been previously misdiagnosed as a technical issue. As Flyguys continues to scale rapidly, supported by a well-established Center of Excellence (COE) and a growing portfolio of AI initiatives embedded across the organization, prioritizing process-first optimization over isolated software changes enabled a faster, more cost-effective resolution. This approach not only delivered immediate value but also reinforced Flyguys’ broader enterprise transformation strategy, ensuring scalability, governance, and long-term impact.




