Repair & Service Assistant

May 17, 2022

NVC is currently looking for a proactive, and detail-oriented Repair & Service Assistant, with excellent analytical abilities.


  • Provide service and customer support through inbound, outbound and email communications for all AmeriCasa clients.
  • Maintain databases updated for R&S department as instructed by R&S Manager and Coordinator.
  • Produce timely and detailed service reports. – Document processes.
  • Follow all clients’ company field procedures and protocols.
  • Cooperate with the technical team and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relations with customers.
  • Create Bill-backs to appropriate factory and parts ordering from factory.
  • Follow the company’s instructions on safety and health.
  • Fill services request documents according to FTW.
  • Offer support in the administrative area.
  • Delivery Report or customer request.
  • Fill bill back form according to the work done by a technician.
  • Keep control over bills issued and paid.
  • Send emails about homes delivered and received daily or weekly.


  • Bachelor’s degree or equivalent experience.
  • Advanced English Level B2+/C1.
  • Relevant experience in Customer Service and/or Administrative Support.
  • Computer literacy (MS Office packages) and ability to learn company-specific software.
  • Must be effective in anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to work on-site at NVC Bogotá offices.
A Plus
  • Experience in construction field or knowledge in this area is a PLUS.

Repair & Service Assistant!

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