Bilingual Loan Agent

Apr 20, 2022

We are looking for a highly motivated, result-oriented Loan Servicing Agent to assist and support Loan Servicing Manager.


  • Answer all calls, emails, and text messages the same day. If receipt of such communication occurs after 4:00 pm, the message will be returned by noon the following day.
  • Maintain accurately and on time all reports in FICS and AOSP. Daily, monthly, quarterly, and annually.
  • Assist with all aspects of the BBC monthly report.
  • Learn FICS and AOSP within 2 weeks of starting the new position.
  • Support Loan Servicing Manager in all loan servicing-related tasks.
  • Assist Loan Servicing Manager with all payment arrangements, first payment extension and other arrangements with borrowers.
  • Attend all weekly loan servicing review meetings.
  • Learn and understand the entire repo process.
  • Learn and understand the entire loan servicing process.
  • Learn and understand the entire collections process.


  • A minimum of a High School degree.
  • Advanced English Level.
  • Customer Service and Sales Assistance experience.
  • Experience in mortgages or home loans is a PLUS.
  • Strong listening and communication skills.
  • Computer literacy (Office 365).
  • Capacity to work independently and collaboratively.
  • Availability to work on-site in NVC Bogotá – offices.

Bilingual Loan Agent!

Accepted file types: pdf, Max. file size: 100 MB.